- How to shop?
- How do I know if I'm buying genuine items?
- What's the product expiry?
- How do I know if an item is back in stock?
- Will you restock Althea Box or Trendy Box?
- Can I collect my order directly from Althea?
- My order has met the minimum amount for free shipping, but why am I still charged?
- Why is my order status "awaiting payment"? Should I re-order?
- Why is my order status "processing"?
- How long does it take for my order to be confirmed?
- When will you ship my order?
- I received an incorrect item, what do I do?
Promotion & Discounts
- My coupon code isn't working.
- I've met the minimum purchase amount, why does it say the code is not applicable?
- I've made my first purchase but have not gotten my rebate.
- How does the referral program work?
- I referred a friend, but didn't get my reward.
- What are Reward Points?