As soon as you discover a fault, kindly reach out to our help team at firstname.lastname@example.org with the order number, the item's name, and a photo of the broken item. Please do not discard the item and it's original packaging as we might need it to be returned. You may refer to our Terms and Conditions for more information.
Articles in this section
- Why is my order status "awaiting payment"? Should I re-order?
- Why is my order status "processing"?
- How long does it take for my order to be confirmed?
- When will you ship my order?
- Can I edit my order list?
- Can I edit my shipping information?
- I received an incorrect item, what do I do?
- I received a broken item, what do I do?
- Something is missing from my order, what do I do?