We may have sent your order in separate parcels so please check if any of your items will be arriving separately. If an item is missing, kindly reach out to our help team at firstname.lastname@example.org with the order number and the missing item's name. We will look into this as quickly as we can.
Articles in this section
- My order has met the minimum amount for free shipping, but why am I still charged?
- Why is my order status "awaiting payment"? Should I re-order?
- Why is my order status "processing"?
- How long does it take for my order to be confirmed?
- When will you ship my order?
- Can I edit my order list?
- Can I edit my shipping information?
- I received an incorrect item, what do I do?
- I received a broken item, what do I do?
- Something is missing from my order, what do I do?