If you believe we have sent you a wrong item, kindly reach out to our help team at firstname.lastname@example.org with the order number, the item's name, and a photo of the incorrect item received. We will look into this as quickly as we can.
Articles in this section
- My order has met the minimum amount for free shipping, but why am I still charged?
- Why is my order status "awaiting payment"? Should I re-order?
- Why is my order status "processing"?
- How long does it take for my order to be confirmed?
- When will you ship my order?
- I received an incorrect item, what do I do?
- I received a broken item, what do I do?
- Something is missing from my order, what do I do?
- Can I edit my shipping information?
- Can I edit my order list?