Free shipping threshold is calculated after deduction of any promotions and discounts. Please also check if there's any item in your bag that's not eligible for free shipping calculation. You can also easily see how much more you need to add to your bag to waive shipping on the checkout page.
Articles in this section
- My order has met the minimum amount for free shipping, but why am I still charged?
- Why is my order status "awaiting payment"? Should I re-order?
- Why is my order status "processing"?
- How long does it take for my order to be confirmed?
- When will you ship my order?
- I received an incorrect item, what do I do?
- I received a broken item, what do I do?
- Something is missing from my order, what do I do?
- Can I edit my shipping information?
- Can I edit my order list?